Refund & Returns Policy

Thank you for shopping with Pervelle. We take great pride in the quality of our perfumes and want you to have the best experience with every purchase. Please read our Refund & Returns Policy carefully before making a purchase.

1. Return & Refund Eligibility

Our refund and returns policy lasts 7 days from the date of delivery.
If 7 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return:

The product must be unused, unopened, and in the same condition in which it was delivered.
The item must be in its original packaging, including any sleeves, caps, boxes, seals, or accessories.
You must provide a valid receipt or proof of purchase.

Please do not send the product back to the manufacturer. All returns must be processed only through our official channels.

2. Non-Returnable & Non-Refundable Items

Due to the nature of fragrances and hygiene standards, certain items cannot be returned:

Opened or used perfume bottles, testers, or vials
Gift cards
Personal care items that are opened
Any product with broken seals or tampered packaging

We cannot accept a return if the product shows signs of usage, damage, leakage, or misuse that is not caused by us.

3. Partial Refunds (If Applicable)

Partial refunds may be granted under the following circumstances:

Items returned with minor wear/damage to the packaging
Products missing accessories or parts not due to our error
Returns initiated after 7 days but approved under special cases

Approval of partial refunds is at our sole discretion.

4. Refund Process

Once your returned item is received, our team will:

Inspect the product
Notify you via email about the approval or rejection of your refund

If your refund is approved:

The refund will be processed to your original method of payment
Processing time may vary depending on your card provider or bank
Refunds typically reflect within 5–10 business days

5. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card company
Contact your bank—refund posting can take additional processing time

If you still have not received your refund, email us at official@pervelle.com.

6. Sale Items

Only regular priced products are eligible for refunds.
Items purchased during sale, discount, or promotional offers are not eligible for refunds.

7. Exchanges

We offer exchanges only if:

The item is defective
The product is damaged upon delivery
The wrong item was shipped by our team

To request an exchange, please contact us at official@pervelle.com with photos and details of the issue.
If approved, we will send a replacement of the same product.

8. Gifts

If the item was purchased as a gift and shipped directly to you:

You will receive a gift credit for the value of the item once the return is approved
After we receive the returned product, a gift voucher will be emailed or mailed to you

If the item was not marked as a gift, the refund will be issued to the original purchaser.

9. Shipping Returns

To return an item, please send the product to:

Rayat Research Center, Plot No. 72 C, beside Ryan International School Road, Sector 11, Kharghar, Navi Mumbai, Maharashtra 410210.

Important notes:

Customers are responsible for return shipping costs
Shipping costs are non-refundable
If a refund is approved, the return shipping fee may be deducted from your refund
We advise using a trackable shipping service or shipping insurance, especially for expensive items, as we cannot guarantee receipt of returned items

10. Need Help?

For any questions regarding returns, exchanges, or refunds, please contact us:
📩 official@pervelle.com

We are always happy to assist you and ensure you have a smooth shopping experience with Pervelle.